Dayspring recently completed building the Listen4Good platform, a custom web application that allows nonprofits to more easily and effectively gather feedback from their clients. The solution provides a survey builder and report building tool with smart prompts to guide users through the process. We built this platform on WordPress using SurveyMonkey, Campaign Monitor, and Salesforce.
Below you will find an excerpt from our case study. You can find the full case study here.
L4G Online users are guided step-by-step through the feedback loop creation process. At each of the five steps of the process, the web application offers a rich array of support — including lessons, step-by-step guides, video tutorials, and peer examples – to any organization that wants to systematically gather and respond to feedback from those they seek to help. They can design and collect surveys right inside the app, which leverages the SurveyMonkey platform, and even create reports and visualizations from the resulting data through a custom report builder tool. These custom reports allow users to see the results of their surveys in real time and compare their net promoter scores with those of other similar organizations.